The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

In this episode, we dive into the art and science of creating consulting storyboards early in a strategy study. We'll address a thoughtful question from Henry, a subscriber, about how consultants at firms like McKinsey, etc. can prepare storyboards so quickly without pre-determined answers.   You'll learn: - Why starting with the objective function is key.  - How decision trees, hypotheses, and targeted analyses guide our approach.  - Common mistakes in communication and how to avoid them.    If you're ready to sharpen your consulting skills, get three exclusive gifts: Nine Leaders in Action eBook: https://specialoffers.firmsconsulting.com/gift McKinsey & BCG Winning Resume: https://firmsconsulting.com/resumepdf Well-Managed Strategy Study Guide: https://firmsconsulting.com/overallapproach   Watch the video version here: https://youtu.be/-BbNqxtryHQ?si=XuAEOuzbjh2pIjXV  

Welcome to Strategy Skills episode 511, an interview with the author of The Imagination Emporium: Creative Recipes for Innovation, Duncan Wardle.   In this episode, Duncan discusses how to promote creativity in business and explains how the subconscious mind generates better ideas when we’re not at work. He introduces tools like "What If," "Where Else," and "How Else" to help teams think differently. The discussion also covers how businesses can adapt to AI advancements while maintaining human touch and creativity. His book, The Imagination Emporium, presents these concepts through characters that represent different aspects of innovation.   Duncan Wardle is the former Head of Innovation and Creativity at Disney, where he spent 30 years fostering groundbreaking ideas. He now helps organizations like Apple, the NBA, and Spotify redefine problem-solving with practical tools that make innovation accessible and creativity actionable.    Get Duncan’s book here: https://tinyurl.com/5n783ud5 The Imagination Emporium: Creative Recipes for Innovation   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 510, an interview with the author of Collaborative Disruption, Tom Muccio.   In this episode, Tom Muccio shares his experience leading Procter & Gamble's collaboration with Walmart. By breaking down corporate barriers and focusing on mutual understanding, Tom helped both companies grow dramatically and expand their business from $350 million to $8 billion. His approach focuses on respect, testing new ideas, and challenging traditional business norms through transparent communication and shared strategic goals.   Tom Muccio was the architect and first team leader of the groundbreaking process that turned an adversarial relationship between Walmart and P&G into one that created dynamic a win-win for both companies and has now been replicated in thousands of Customer-Supplier relationships around the world. P&G-Walmart groundbreaking relationship is outlined in his book "Collaborative Disruption."   Get Tom’s book here: https://shorturl.at/GDNgl Collaborative Disruption: The Walmart and P&G Partnership That Changed Retail Forever   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Welcome to Strategy Skills episode 509, an interview with a renowned innovation cultivator, speaker, and founder of Creativity Partners, Jamie Woolf.   In this episode, Jamie shared her remarkable experience working at Pixar under Ed Catmull's leadership and explained its unique culture that combines art and technology to drive innovation. She explained the concept of “constructive disruption” at work and how leaders can build healthy, innovative, and creative workplaces where everyone feels free to speak up, be heard, and support employees in bringing their authentic selves to work.   Jamie Woolf was the first Director of Culture at Pixar Animation Studios where she was recruited to be a force for “constructive disruption.” Jamie has 30+ years of experience practicing organizational psychology and draws on her impactful work with organizations like Google, Dreamworks, University of California, and Pixar Animation. Visit Jamie's blog here: https://www.creativity-partners.com/blog    Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

McKinsey's Marvin Bower: Father of Management Consulting | 19 Rules That Shaped McKinsey In this video, we dive deep into the legacy of Marvin Bower, the man who turned McKinsey & Company into the gold standard of management consulting. Known as the "father of management consulting," Marvin Bower’s vision, integrity, and groundbreaking leadership set McKinsey apart and established consulting as a respected profession. Discover the 19 rules that Marvin Bower enforced at McKinsey to ensure consultants upheld the highest standards, from wearing specific attire to prioritizing client interests above all else. Learn why these principles helped build McKinsey into a preeminent global firm and what they can teach us about leadership, values, and success. 🎯 Listen till the end to uncover: The story of Marvin Bower’s rise and his role in shaping modern consulting. 19 rules that McKinsey consultants had to obey or leave the firm. Key lessons from Marvin Bower’s leadership that you can apply in your career. 📖 For more insights: Marketing saves the world - https://amzn.to/40NW7UN McKinsey’s Marvin Bower - https://amzn.to/4hPACZP  💡 Want to learn how to become a trusted advisor for your clients? Start by understanding Marvin Bower's philosophy.  Watch the video version here: https://youtu.be/-GURIMZqS7Y?si=7cR9ffF4yd-yVcfB   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Nine Leaders in Action: www.firmsconsulting.com/gift   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 507, an interview with the authors of The M&A Failure Trap: Why Most Mergers and Acquisitions Fail and How the Few Succeed, Baruch Lev and Feng Gu.   In this episode, Baruch Lev and Feng Gu discuss the pitfalls of corporate acquisitions and the reasons why CEOs repeatedly make strategic errors that lead to costly mistakes. They argue that many acquisitions are driven by investor pressure and unrealistic expectations, with large deals often failing due to many factors including poor due diligence, lack of synergies, and talent retention challenges. Acquisitions should be a carefully considered last resort, not a knee-jerk strategic move.   Baruch Lev is a professor emeritus at NYU Stern School of Business, where he has taught and conducted research on mergers and acquisitions for decades. He worked formerly at UC Berkeley and the University of Chicago. His work has been widely cited in academic and professional circles (over 63,000 Google Scholar citations), and he is a leading authority on corporate finance and valuation.   Feng Gu is a professor of accounting at the University at Buffalo and has extensive experience in analyzing the financial aspects of corporate acquisitions. His research focuses on the economic consequences of corporate decisions and has been published in top-tier academic journals.   Get The M&A Failure Trap here: https://shorturl.at/YZydV   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

One of the most powerful tools management consultants from firms like McKinsey, BCG, Bain, Deloitte, PwC, KPMG, et al. use to solve problems and communicate solutions to clients is the consulting storyboard. Whether you’re new to consulting or just want to sharpen your storyboarding for consulting skills, this video is for you. Here are some of the topics we covered: - Why you should use consulting storyboard- Where storyboard fit in a consulting strategy study- How corporate strategy studies are different- What is a storyboard? - What are the biggest questions you have about consulting storyboards?  Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Nine Leaders in Action: www.firmsconsulting.com/gift   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 505, an interview with the author of The Resilience Plan, Dr. Marie-Hélène Pelletier.   Resilience is a skill that can be developed, not a fixed personality trait. In this episode, Dr. Pelletier shares practical strategies for building resilience, including regular exercise, balanced nutrition, quality sleep, and creating a personal plan to manage stress and prevent burnout. She advises on how professionals can navigate challenges and maintain high performance while protecting their well-being.   Throughout her career in management and psychology, Dr. Pelletier has spearheaded the dialogue on the crucial issues of leadership resilience and work performance. Drawing on her extensive background in corporate, insurance, and governance, she brings an international perspective and unique expertise in leadership. She has over 20 years of experience as a leadership psychologist, executive coach, and senior leader.    Marie-Helene is a Member of the Global Clinical Practice Network of the World Health Organization, and past Director on the boards of the Canadian Psychological Association and the International Association of Applied Psychology. She has presented and authored and co-authored a number of industry and academic publications and has won numerous academic and industry awards. Dr. Pelletier is a highly rated instructor at the University of British Columbia, Sauder School of Business, Executive Education and a member of the Harvard Business Review Advisory Council, an opt-in research community of business professionals. Her award-winning book, The Resilience Plan: A Strategic Approach to Optimizing Your Work Performance and Mental Health, was named a “Top 5 Book to Read” by Inc. Magazine and Forbes.   Get Dr. Pelletier’s book here: https://shorturl.at/iTfXg The Resilience Plan: A Strategic Approach to Optimizing Your Work Performance and Mental Health   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Welcome to Strategy Skills episode 504, where we interview Ex Harvard Kennedy School researcher Matt Kohut, the author of Speaking Out: The New Rules of Business Leadership Communication.   In this episode, Matt discusses the role leaders play in public communication. Drawing from his book "Speaking Out," he explores how CEOs can engage with political and social issues while balancing stakeholder perspectives, organizational values, and potential risks. Matt also shares practical advice on effective public speaking, managing communication anxiety, and building communication skills that help leaders connect authentically with their audiences.   Matthew Kohut is the managing partner of KNP Communications where he prepares CEOs, elected officials, and public figures for events such as live television appearances. Matt has taught at George Washington University and held a fellowship at Bennington College. His writing has appeared in publications from Harvard Business Review to Newsweek.    Get Matt’s book here: https://shorturl.at/htduE Speaking Out: The New Rules of Business Leadership Communication   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Welcome to Strategy Skills episode 503, where we are doing round 2 with John Rossman. John was an early Amazon executive and senior innovation advisor at T-Mobile & the Gates Foundation. He is the co-author of Big Bet Leadership and a keynote speaker and advisor.    In this episode, John Rossman discusses the insights from his recent book, Big Bet Leadership, on how companies can manage major strategic initiatives ("big bets") that involve significant risks. He explains why organizations need to test ideas before making big commitments and stay focused on key priorities. John describes how companies can adapt to increasing digitalization through careful planning and controlled experiments.   John Rossman is an author, executive advisor and keynote speaker on digital transformation, leadership, and business reinvention. With a career spanning consulting roles at renowned brands like Novartis, Gates Foundation, Microsoft, Walmart, and T-Mobile, he brings extensive expertise in solving complex business challenges and driving customer-centric solutions. As an early Amazon executive, Rossman played a pivotal role in launching the Amazon Marketplace in 2002, shaping its transformative impact.   Rossman is the author of four influential books on leadership and business innovation, including the bestseller “The Amazon Way” and his recent release “Big Bet Leadership.” He served as senior innovation advisor at T-Mobile and senior technology advisor to the Gates Foundation, where he honed his strategic acumen in driving organizational change and creating enduring enterprise value.   Today, Rossman is a sought-after keynote speaker renowned for his insights into leadership for innovation and transformation. His work focuses on practical applications of Amazon’s Leadership Principles to foster innovation, drive growth, and navigate digital disruption effectively.   Get John’s book, Big Bet Leadership, here: https://shorturl.at/XLpaB   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 502, an interview with Ed Fidoe, the founder and CEO of the London Interdisciplinary School (LIS), the first institution in decades to be granted degree-awarding powers from inception in the UK and offers an innovative, interdisciplinary curriculum focused on tackling complex global issues such as inequality, sustainability, ethics, and AI. In this episode, Ed shares his journey from child actor to McKinsey consultant to educational innovator. Throughout the conversation, Ed emphasizes the importance of broad intellectual curiosity, the growing impact of AI on education, and the need for future leaders to develop skills beyond traditional academics. His story illustrates how combining consulting expertise with educational vision can drive meaningful change in learning institutions.   Before LIS, Ed co-founded School 21, an acclaimed school designed to nurture children from diverse backgrounds, achieving Outstanding Ofsted within two years. He also founded Voice 21, a leading oracy education charity. Ed’s latest endeavour involves expanding the LIS’ offering to include a future-proof MBA challenger, alongside the existing undergraduate, master, and leadership programs.   From his early days as a child actor on ‘Woof!’, and setting up a theatre production company with Oscar-nominee Matt Charman, to his tenure at McKinsey & Co., Ed’s journey exemplifies resilience, innovation, and a relentless pursuit of change. His transformative vision has attracted educators from esteemed institutions worldwide, united by a shared belief in LIS’s mission to reshape higher education. Ed’s narrative is one of passion, innovation, and purpose, promising to inspire and challenge conversations about the future of learning.   Learn more about Ed here: https://speakonpodcasts.com/ed-fidoe/   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Welcome to Strategy Skills episode 501, an interview with the innovative CEO of Motiv, David G. Ewing where we speak about entrepreneurial resilience and customer experience innovation.    In this episode, David shares his journey from early struggles during the 2000 tech recession to building a successful Oracle partnership that transformed his business. He candidly discusses overcoming self-doubt through meditation and mindfulness, while offering practical insights on testing business concepts and managing multiple ventures. The conversation explores how Motiv creates "moments of wonder" in customer experience, the value of the Entrepreneurs Organization community, and practical strategies for work-life integration.    David G. Ewing has revolutionized the realm of customer experience since 1998. With a keen understanding that altering customer attitudes drives ideal behaviors, David has transformed this insight into substantial revenue growth for over 500 clients. A Harvard cum laude graduate in Engineering, his leadership acumen has not only propelled Motiv to the Inc 5000 list of America's fastest-growing companies but has also generated millions in additional revenue for his clients. Beyond his professional prowess, David's leadership extends to the community as the president of The Entrepreneur's Association, Austin Texas Chapter, where he's committed to unlocking every entrepreneur's potential. Outside the boardroom, David is the proud coach of his son's robotics team and cherishes his 19-year marriage, considering it his crowning achievement.   Learn more about David here: https://www.davidgewing.com/   Here are some free gifts for you:   Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Welcome to Strategy Skills episode 500, an interview with an entrepreneur and global thought leader in high-performing teams and Chairman of Ferrazzi Greenlight and its Research Institute, Keith Ferrazzi.   In this episode, Keith takes us through his inspiring journey from a challenging childhood in a poor immigrant family to becoming a global leader in relationship-building and team performance.   Keith introduces us to the concept of teamship, a profound shift from today’s hierarchical model to sharing the load among a team that elevates one another and the organization to achieve exponential results. He shared the 10 critical shifts to teamship and how to adopt these transformative practices to build high-performing teams.   Keith Ferrazzi, a #1 New York Times Bestselling Author of Never Eat Alone, Leading Without Authority, Competing in the New World of Work, and his newest book, Never Lead Alone: 10 Shifts from Leadership to Teamship. Keith is an acclaimed global executive team coach, who stands at the forefront of transformative leadership having coached the transformation of Fortune 500 corporations, the World Bank, fast growth Unicorns and even governments of entire countries. The founder of Ferrazzi Greenlight, Keith spearheads behavioral shifts in leadership and high impact teams, empowering organizations to thrive in the ever-evolving landscape of business.   Keith's research can be found in prestigious publications including Harvard Business Review, Forbes, The Wall Street Journal, Fortune, Fast Company, and Inc. Magazine, where his columns serve as valuable insights for business leaders.   Get Keith’s new book here: https://shorturl.at/DNHur Never Lead Alone: 10 Shifts from Leadership to Teamship   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Welcome to Strategy Skills episode 499, an interview with the author of Strategy and Leadership as Service, Sara Daw. Her new book provides businesses with access to the complete range of functional, emotional, and collective intelligence at the C-suite level by moving their positions from the “pay-roll” to an “access-role.”   In this episode, Sara discussed strategies for advancing a career to the C-suite, including joining the right organization with clear career paths and development opportunities, and how to find a mentor and a sponsor within the organization to help open doors and realize career ambitions.   Sarah took us on her journey to becoming a fractional CFO and finding her first few clients, a motivational story of persistence and not giving up. Additionally, Sara shares her advice on marketing strategies, time management, and maintaining a balance between work and personal life.   Sara Daw is an entrepreneur, researcher, writer, speaker and future of work expert. Listed in the 2024 E2E Female 100, Sara is passionate about designing the future of work for C-level talent and organizations. As well as publishing the first research on the Access Economy for C-suite talent in her second book, Strategy and Leadership as Service, she is Co-Founder and Group CEO of The CFO Centre and The Liberti Group, the global number one provider of part-time and fractional C-suite professionals. Sara is a graduate in Chemistry from Oxford University, a Chartered Accountant, holds an MBA from The London Business School, and a Mastère Spécialisé® in Consulting and Coaching for Change, run jointly by Oxford University (Saïd Business School) and HEC Business School in Paris.   Get Strategy and Leadership as Service here: https://shorturl.at/I3TSS   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 498, an interview with the coauthor of Triple Fit Strategy: How to Build Lasting Customer Relationships and Boost Growth, Christoph Senn.    In this episode, Christoph introduces us to the concept of the "Triple Fit Strategy," a groundbreaking approach to strategy and sales with the power to transform businesses. It replaces the traditional single product-market fit with a three-fold alignment: planning, execution, and resource fit.   Christoph Senn is an adjunct professor of marketing at INSEAD, one of the world's leading and largest graduate business schools. He is also Codirector of the INSEAD Marketing & Sales Excellence Initiative (MSEI). He frequently works with leading companies, including BASF, Coca-Cola, General Electric, Hoffmann-LaRoche, Konica Minolta, Maersk, Microsoft, Otis, Pfizer, Schindler, Sonos, Vodafone, and many more. He is also Chairman of boutique consultancy AMC and the founder and CEO of Valuecreator, a software startup advancing the practice of value co-creation.   Get Christoph’s book here: https://shorturl.at/n70UA Triple Fit Strategy: How to Build Lasting Customer Relationships and Boost Growth   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 497, an interview with the author of 12 Questions for Love: A Guide to Intimate Conversations and Deeper Relationships, Topaz Adizes.  Topaz After a decade of exploring human connections through 1,200+ conversations in his Emmy Award-winning experience design studio, Topaz Adizes founder of The Skin Deep, popular on TikTok (1.2M) and Youtube (905k), is bringing his knowledge of the power of questions to the workplace.   In this episode, Topaz shares his filmmaking journey leading to creating "The And," a project focused on deep, human conversations. He emphasizes that in order to have meaningful conversations, we need to consider giving well-constructed questions, avoiding binary ones, and fostering a safe space for dialogue. Topaz also touched on creating impactful conversations by setting intentions, using connective questions, and ensuring participants feel safe and heard. He also highlights the significance of deep listening, which involves engaging the whole body and feeling, and how these types of conversations enhance relationships and personal growth.   Topaz Adizes is an Emmy Award-winning writer, director, and experienced design architect. He is an Edmund Hillary fellow and Sundance/Skoll stories of change fellow. His works have been selected to Cannes, Sundance, IDFA, and SXSW; featured in New Yorker magazine, Vanity Fair, and the New York Times; and have garnered an Emmy for new approaches to documentary and Two World Press photo awards for immersive storytelling and interactive documentary. He is currently the founder and executive director of the experience design studio The Skin Deep. Topaz studied philosophy at UC Berkeley and Oxford University. He speaks four languages and currently lives in Mexico with his wife and two children.   Get Topaz’s book here: https://shorturl.at/lj2Ro 12 Questions for Love: A Guide to Intimate Conversations and Deeper Relationships   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 496, an interview with the author of Hospital, Heal Thyself, Mark Taylor. In this episode, we explore the challenges and potential solutions in the healthcare industry, focusing on Dr. Litvak’s methods. The discussion highlights the inefficiencies in hospital operations, such as overcrowding and unnecessary expenditures, and the reluctance of hospital CEOs and surgeons to adopt more efficient practices. Dr. Litvak's methods, which involve optimizing surgical schedules, have been successfully implemented at many top 12-ranked hospitals to save hundreds of millions of dollars and countless thousands of patient lives.   Mark Taylor is a veteran healthcare journalist who has covered health and medicine for newspapers and business publications for decades. He is the recipient of Kaiser and Knight fellowships and is a co-founder of the Association of Health Care Journalists. Taylor is a former steelworker, taxicab driver, waiter, and lifeguard who lives in a Northwest Indiana suburb of Chicago.   Get Mark’s book here: https://shorturl.at/6kevO Hospital, Heal Thyself: One Brilliant Mathematician's Proven Plan for Saving Hospitals, Many Lives, and Billions of Dollars   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Welcome to Strategy Skills episode 495, an interview with healthcare visionary, Eugene Litvak. In this episode, Eugene discussed the challenges in global hospital management, highlighting overcrowded emergency departments, nursing shortages, rising healthcare costs, and mismanaged surgery schedules leading to delays and increased mortality. Eugene discussed ways to improve the current healthcare system to save millions of dollars for each hospital while improving patient satisfaction and outcomes, nurse retention, hospital efficiency, and addressing healthcare disparities and inequities.   Eugene Litvak, PhD is President and CEO of the nonprofit Institute for Healthcare Optimization. He is also an Adjunct Professor in Operations Management in the Department of Health Policy & Management at the Harvard School of Public Health (HSPH). He was a co-founder and director of the Program for the Management of Variability in Health Care Delivery at the Boston University (BU) Health Policy Institute. Since 1995, he has led the development and practical application of innovative approaches for managing patient flow variability, first introduced by him and his fellow co-founder Michael C. Long, MD, for cost reduction and quality improvement in health care delivery systems.   Get Hospital, Heal Thyself here: https://shorturl.at/6kevO   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 494, an interview with the author of Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future, Brian Solis. In this episode, Brian discusses the concept of 'Mindshift'—moving beyond industrial-era, business-as-usual mindsets to become a visionary for a future that has yet to emerge. He also explores the importance of a beginner's mind, emphasizing the need for curiosity and awareness in leadership, which opens the door to new possibilities and fosters innovation.   Brian Solis is a world-renowned futurist, keynote speaker, and author of over 60 industry-leading research publications and 8 best-selling books exploring disruptive trends, corporate innovation, business transformation, and consumer behavior.   Forbes has called him “one of the more creative and brilliant business minds of our time” and The Conference Board described Brian as "the futurist we all need now."   Brian serves as the Head of Global Innovation at ServiceNow where he leads vision, strategy, and program innovation for the company's global Innovation Centers. Brian also studies disruptive technologies, emergent trends, and market shifts to advise business executives on innovation and transformation strategies.    Brian continues to publish business and technology thought leadership in industry publications such as CIO, Forbes, and Worth, and has consistently been recognized as one of the world's leading thinkers in innovation, business transformation, and leadership for over two decades.   Get Brian’s book here: https://shorturl.at/KHi7j Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Welcome to Strategy Skills episode 493, an interview with the coauthor of the book Personalized: Customer Strategy in the Age of AI, Mark Abraham.    In this episode, we explore the rise of personalization through digital tools and AI, and how companies and organizations are leveraging it to build connections and engage with their customers. We discuss companies that excel in this area, such as Starbucks with its personalization engine, and Spotify with its tailored music recommendations. Personalization is not just about data; it's also about responding effectively to customer insights, enhancing customer experiences, and driving growth.   Mark Abraham is a senior partner at BCG and the founder of the firm's Personalization business, which he has built into a global team of more than 1,000 agile marketers, data scientists, engineers, and martech experts. He and his team have accelerated the personalization efforts of more than a hundred iconic brands (including Starbucks, The Home Depot, and Google) and built some of BCG's largest ventures and AI platforms, including Fabriq by BCG for personalization. Currently, Mark leads BCG's North American Marketing, Sales & Pricing practice and is reenergizing the growth and development of talent in what is one of the firm’s largest regional practices.   Get Mark’s book here: https://shorturl.at/Qj6Ys Personalized: Customer Strategy in the Age of AI   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo